Ask Us 24/7
FLLS is provides this virtual chat service that connects people with reference librarians, 24 hours a day, seven days a week. Access to the service is available at
While you may not be chatting with a librarian from our system, you will be chatting with a reference librarian. The librarian who answers inquiries will be able to help with questions about your library and will help you find answers to other questions you may have by using a range of Internet sources and specialized databases. If you need assistance specifically from your home library, your question will be referred and a librarian from your home library will get back to you via email.
Ask Us 24/7 is a project managed by the Western New York Library Resources Council in Buffalo, NY. Ask Us 24/7 also receives support from the South Central Regional Library Council in Ithaca, NY and the Central New York Library Resources Council in Syracuse, NY. Ask Us 24/7 utilizes QuestionPoint (OCLC) software.
Member Library Support
Staff at member libraries may contact Jenny Shonk via phone or email for assistance with reference questions.
Resources Available through FLLS
FLLS provides several databases to aid with research and reference. Click here to access our FREE eContent resources.