Reference

Ask Us 24/7

Ask Us 24/7 LogoFLLS is now providing this virtual chat services that connects people with reference librarians, 24 hours a day, seven days a week.  Access to the service is available at www.askus247.org.

AskUs Participants from the Finger Lakes Library System include:

  • Alison McCarthy: Seymour Library, Auburn
  • Amanda Schiavulli: FLLS
  • Annabeth Hayes: formerly of the Groton Public Library
  • Annette Birdsall: Ulysses Philomathic Library, Trumansburg
  • Debby Wells-Clinton: Lansing Community Library, Lansing
  • Linda Beins, FLLS
  • Subs: Mary Lovell & Lisa Carr, Seymour Public Library

While you may not be chatting with one of these librarians, you will be chatting with a reference librarian.  The librarian who answers your inquiry will be able to help you with questions about your library and will help you find answers to other questions you may have by using a range of Internet sources and specialized databases.  If you need assistance specifically from your home library, your question will be referred and a librarian from your home library will get back to you via email.

Ask Us 24/7 is a project managed by the Western New York Library Resources Council in Buffalo, NY.  Ask Us 24/7 also receives support from the South Central Regional Library Council in Ithaca, NY and the Central New York Library Resources Council in Syracuse, NY.  Ask Us 24/7 utilizes QuestionPoint (OCLC) software.

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