It is critical to log on and off correctly. When closing Polaris, simply clicking on the X on the toolbar or the Remote Desktop without logging off may cause issues the next time you try to login.
To Log On: Double click on the Remote Desktop/Polaris icon on your computer’s desktop. The Remote Desktop will open on your screen and you can double click the Polaris icon along the left hand side of the screen. The User Name will already be supplied. Then, enter your Password. The User Name and Password ARE Case Sensitive. Note: Having trouble with your receipt printers? You may have logged onto the Polaris toolbar before the printers were able to map completely. It is recommended that you wait a few seconds before opening the Polaris toolbar to ensure that everything loads correctly.
To Log Off: On the toolbar, go to the File ⇒ Log Off or use (Ctrl) + (L) and select OK. After properly logging off, click once on the X in the upper right hand corner of the Polaris toolbar to close it. Then, go to the Windows button in the bottom left hand corner of the screen, right click, move your mouse to Shut down or sign out, and left click on Sign out.