afterhours

After Hours Support

For Emergency Use only which is defined as you are Unable to Circulate Items on Polaris.

The Computer Network Services Department has a cell phone with voice mail. In most cases you will be able to reach someone immediately. If by chance the phone is in an area that has poor reception, you will be prompted to leave a message. As soon as the phone is back in a service area we will be prompted to access the voice mail.

If you need to contact Computer Network Services in the case of an emergency (can’t circulate) after 4:00 PM Monday – Friday, on weekends, or holidays, please use the following procedure.

  1. If you are having any type of issue, complete a ticket
  2. Call 1-607-227-0516 (Eric’s cell)
  3. Call 1-607-591-3290 (Wayne’s cell)
  4. We will answer or you will be prompted to leave a message
  5. When prompted, leave a brief message along with the library name, area code and phone number
  6. If you don’t receive a response within 30 minutes, call again
  7. Please keep your callback number free so that FLLS can call you back

REGULAR HOURS SUPPORT

Regular business hours are Monday – Friday 8:00 AM to 4:00 PM (except holidays). The phone number for regular hours support is 1-800-909-3557 ext. 237.