A reminder for everyone with Gates Foundation computers:
Thanks to Mary at Port Byron for forwarding the information to me.
The one year unlimited toll free support for the Bill and Melinda
Gates Foundations computers is almost up. So, if you are having any issues
with your computers, monitors, or even the network switch that was
provided by the Gates Foundation now would be a good time to call and
start the replacement or repair in motion.
We have had calls from a couple of libraries about fans on computer
power supplies going bad as well as fans in the network switch, both of
which are covered under warranty.
For years two and three of the warranty you are allowed 20 calls each
year (40 total over two years) for support on the computers.
You will also receive up to two software upgrades. Each software
upgrade comes with its own 30 day toll free support and you can call as
often as needed without it counting towards your 20 calls per year.
You can reach the Gates Foundation support by calling 800-289-8989 or
by email at support@gatesfoundation.org.